REBORRN is a digital consultancy based in London & in Athens. We are a fast growing hybrid of consultants & makers whose mission is to challenge how a modern consultancy should look like in the Digital Economy. We provide business & product consulting to visionary companies like Google, Coca Cola CEE, Alpha Bank, G4S SEE and L’OREAL with expertise in Management Consulting, Digital Transformation, Advanced Analytics, Digital Products and People Operations.
Reborrn, on behalf of its client, is looking for a CRM & Business Process Optimization Specialist, whose role will be to help the organization successfully maintain and optimize a Customer Relationship Management process that spans from the initial Lead to the renewal of the contract.
Over the past 2 years, we helped our client digitally transform their organization by changing their processes, replacing legacy software with modern, cloud CRM and workflow management tools, and optimizing their customer experience.
Now it’s time that we place a full-time CRM & Business Process Optimization Specialist as part of the client team who will continue our work, maintain, optimize the platforms and help the client further grow.
What your day to day will look like
You will be working in a vibrant environment, so expect intensity and fast change of priorities from time to time. It’s definitely not your comfort zone, but you will never get bored. Here are the areas you'll be mainly involved:
Who are you.
You have 1-3 years of experience in Email Marketing, Marketing Automation, Customer Relationship Management, or Business Optimization roles. What’s different about you is that you see the big picture. You are a full life-cycle CRM Specialist and you can understand from the best practices of setting up an HTML newsletter and segmenting a list, to setting up a proper ticketing procedure to automate the handling of customer requests.
You could setup a campaign in a Marketing Automation platform or create a workflow in a CRM system with your eyes closed. You have working experience in the Zoho Platforms (Zoho CRM, Zoho Desk, Zoho Campaigns, etc). This is a huge plus! If not, we expect you to be experienced with similar platforms like Salesforce, MS Dynamics, Mailchimp, Intercom, Freshdesk or similar.
You are tech-savvy, and you constantly search how technology and new tools can make your life easier. You have some understanding of HTML / CSS / JS code so you know how to setup tracking tags on a website or judge if the markup of an HTML newsletter can be properly used in a Marketing Automation platform.
You are a fast learner and you have a "can do anything" attitude. Seeking feedback is as important as breathing for you and you believe that mistakes are excellent learning opportunities. You can convey a message in a clear and simple way. You are naturally structured and disciplined.
You are curious by design and proactive! Definitely a team player so for you company>team>self.
Sounds interesting? Let’s talk