CRM Platform Developer

  • Data & Analytics
  • Remote job

CRM Platform Developer

Job description

REBORRN is a digital consultancy based in London & in Athens. We are a fast growing hybrid of consultants & makers whose mission is to challenge how a modern consultancy should look like in the Digital Economy. We provide business & product consulting to visionary companies like Google, Coca Cola, Phillip Morris International, G4S SEE, Vodafone and L’OREAL with expertise in Management Consulting, Digital Transformation, Advanced Analytics, Digital Products and People Operations.

We are looking for a CRM Platform Developer with a strong Engineering and Analytical background whose role will be to help us leverage technology and different platforms to deliver better CRM, BPO and Data solutions to our clients. Our current pipeline of projects is focused around Microsoft technologies (Dynamics 365 and Power Apps) so expertise with these technologies will be considered a huge plus.

Who are you

You have 3-7 years of experience in an engineering position (e.g being a CRM, back-end or front-end Developer). What’s different about you is that you see the big picture. You are a very good generalist and you feel comfortable from working with Javascript and APIs, to customizing a CRM and running SQL queries to analyse a dataset.

No, we are not looking for a superhuman. You don’t need to be an expert at everything but you should have above basic command in these fields.

You understand how CRM Platforms work (from CRM and Marketing Automation to Integration Platforms and Power App Builders) and even when you don’t know something it’s easy for you to dig deep and find out the details very quickly.

You are a fast learner and you have a “can do anything” attitude. You never shy away from the challenge to go beyond your scope of work and explore different areas of expertise.

You are curious by design. You always try to find better ways to do things. You experiment and you learn by trying. You never stop looking for the right answers.

You are a team player, so the formula for success to you is company>team>self.

Last but not least you care. At Reborrn we don’t accept the “this is not my job” mentality. If someone spills coffee on the floor, we pick-up the mop and clean the mess.

When it comes to your development skills, you’re a jack of all trades! You can create solutions to deliver the expected Marketing and Business results by configuring and customizing a CRM Platform, to using low-code Apps (like MS PowerApps) or developing custom apps, workflows and functions in JavaScript. You never cease to learn and you have a proactive attitude towards solving problems (even if something “works”, you seek to optimize the way it works!).

If ⭐️  is having some basic working knowledge (e.g. a couple of months of experience) and ⭐️⭐️⭐️⭐️⭐️ is being a true expert on the field (i.e you consider yourself in the Top10% of your peers) this is what your skills look like:

CRM Platforms / CRM Development: ⭐️⭐️⭐️⭐️

Client-side applications (JavaScript): ⭐️⭐️⭐️

SQL and relational databases: ⭐️⭐️

Working with APIs and protocols like XML, JSON: ⭐️⭐️

Front-end (HTML/CSS): ⭐️⭐️

ETLs & IPaaS: ⭐️⭐️⭐️

Having experience with the Microsoft Dynamics 365 and the Microsoft Power Platform (Apps, Automate, BI) will be considered a strong plus.

What your day to day will look like

You will be working in a vibrant environment, so you can never expect to have just another typical day at work. It’s definitely not your comfort zone, but you will never get bored, that is a promise. And It doesn’t end here. You will always be more than welcome to get exposed to different departments within Reborrn and jump into cool projects that resonate with your personal interests. At Reborrn, we are huge fans of cross-functional collaboration!

You will split your time and attention between the following:

  1. Supporting the BPO team in integrating different platforms and creating automation solutions for various Business Processes. As an example, you may be required to:

    1. Get data from a web form

    2. run some form of data validation

    3. pass the data into a CRM tool

    4. pass them to a VOIP solution through an API call

    5. register the outcome of the call to an SQL database

    6. retrieve it, using the CRM tool again, to launch an automated journey for unsuccessful calls.

  2. Helping the CRM and Data activation teams in retrieving data from relational databases and activating them as part of automated journeys using a scripting language (example: retrieve all customers who have received 3 emails but haven’t opened in the last month and have completed more than 1 web purchases, and create a personalized coupon code that will be used in a CRM flow. The same audience will also be used as a remarketing audience for online ads).

  3. Developing custom functions using a scripting language for extending CRM capabilities and creating workflows. Example: Getting all Open Offers under a specific Opportunity, find the Max value across all of them and then update this value in a specific field under the Opportunity Module. If the value is above a certain threshold then also update the Opportunity Status.

  4. Configure the CRM, setup custom workflows and advanced automations to enable user journeys and business processes in our preferred CRM Platforms (usually MS Dynamics 365 but you could be exposed to Salesforce or Zoho as well)

  5. Assisting the Data teams in creating and optimizing data feeds for their reporting visualization solutions.

Sounds interesting? Then take a look at our benefits package below.

Job requirements

Benefits & it doesn’t end here

Our most important perk is offering you an energy-laden workplace with some of the market’s top talent and an opportunity to thrive. Apart from that, here are some highlights:

  • Kick ass tech gear

  • Unlimited Vacation Policy

  • Private medical insurance

  • Flexible on Remote working (currently we spend 2 days at the office - for the people based in Athens - and 3 days remote. We have teams that are fully remote)

  • Growth Opportunities

  • All you can read books program

  • Free Travel Card for Public transport

  • Amazing office space at the heart of Athens

  • Subscription for Electric Scooter or Bike