REBORRN is a management consultancy based in London and Athens. We are a fast growing hybrid of consultants and makers on a mission to challenge how a modern consultancy should look like in the Digital Economy. We work with visionary organisations like The Coca Cola Company, L’Oreal, Bayer, Philip Morris international across geographies, with a deep expertise in Strategy & Management Consulting, Digital Transformation, Customer Experience, Business Process Optimisation & Organisation Design.
We are currently looking for a talented individual to join our team as a Principal Consultant for Business & Digital Transformation to strategically lead a number of challenging projects in our CRM & BPO team, by leading a team of experts while having a hands-on approach. The ideal candidate will be able to help our clients digitally transform their organization by changing their processes, replacing legacy software with modern, cloud CRM and workflow management tools, and optimizing their customer experience. Under this role you will be leading the work and relations with some of our most important clients.
😇 Who you are.
You are a professional with 7+ years of experience in Digital Transformation or Business Process Optimization projects. You ideally have some experience in project management, and you can build strong client relationships with your eyes closed!
What’s different about you is that you are able to lead complex client projects, organizing development, design, business and marketing teams, towards a common goal. In several cases, the end goal (or how we get there) is not 100% clear from the onset of a project - but you are the person to break an abstract task into specific components.
You may have experience with CRM as a part of your work so far, but the greatest asset for you is your ability to see the bigger picture. Having experience in team management would also be a huge plus!
Analytical thinking is your middle name. Technical understanding is also a must - we are not looking for a developer, of course, however the ability to grasp basic concepts is almost mandatory (when people talk about an XML feed, you should be able to explain what this is in plain terms).
You are tech-savvy, and you constantly search how technology and new tools can make your life easier. Even if something “works”, you just keep on searching for ways to make it even better!
But we don’t only care about what you can do, we also want to know who you are!
You are a fast learner and you have a “can do anything” attitude. You never shy away from the challenge to go beyond your scope of work and explore different areas of expertise.
You are curious by design. You always try to find better ways to do things. You experiment and you learn by trying. You never stop looking for the right answers.
You are a team player, so the formula for success to you is company>team>self.
Last but not least you care. At Reborrn we don’t accept the “this is not my job” mentality. If someone spills coffee on the floor, we pick-up the mop and clean the mess.
💪What your day to day will look like.
You will be working in a vibrant environment, so you can never expect to have just another typical day at work. It’s definitely not your comfort zone, but you will never get bored, that is a promise. And It doesn’t end here. You will always be more than welcome to get exposed to different departments within Reborrn and jump into cool projects that resonate with your personal interests. We are huge fans of cross-functional collaboration!
You will split your time & attention to the following:
Lead and manage complex client projects, by meeting with several teams (internal/external) and stakeholders with an attempt to steer the project towards completion
Solution design of consumer facing solutions (customer acquisition/retention/growth), high and low level
Process standardization & planning, as well as team management
Research on new platforms and technologies around CRM, Loyalty, Data Management & Visualization, Workflow Management, Integration Platforms, etc
Here are some types of projects you will likely be involved:
Leading the strategy, implementation and deployment of a CRM & Customer Care solution for a leading insurance company
Research & Strategy development of a new business model for an FMCG brand
Designing Solutions in order to optimize the internal processes of a leading NGO
Leading the Strategy and the implementation of an integrated ecosystem of tools (from CRM and Marketing Automation, to Workflow management and Digital signatures) for a leading Dairy brand in order to transform how the business operates and interacts with its customers
Designing a new Experimentation Framework for a global FMCG brand
Pitching ideas and proposals for New Business Development
As you can understand this role is cross-sector so prior experience within different sectors will be greatly appreciated.
Benefits. And it doesn’t end here.
Our most important perk is offering you an energy-laden workplace with some of the market’s top talent and an opportunity to thrive. Apart from that, here are some highlights:
Kick ass tech gear
Unlimited Vacation Policy
Private medical insurance
Flexible on Remote working
All you can read books program
Free Travel Card for Public transport
Amazing office space at the heart of Athens
Subscription for Electric Scooter or e-Bike