Engagement Manager

REBORRN is a management consultancy based in London and Athens. We are a fast-growing hybrid of consultants and makers on a mission to challenge what a modern consultancy should look like in the Digital Economy. We work with visionary organisations like The Coca-Cola Company, L’Oreal, Bayer, and Philip Morris International, across geographies, bringing deep expertise in Strategy & Management Consulting, Digital Transformation, Customer Experience, Business Process Optimisation & Organisation Design.

As an Engagement Manager, you will collaborate with a Principal Consultant or other Consultants to assist Fortune 500 Companies and well-established Startups in thriving within the Digital Economy.

💪 What will your day-to-day look like?

Given our lean structure, you will work closely with a REBORRN Partner or Principal Consultant, playing an active role in all aspects of client engagement. A big part of your role will involve developing and executing marketing/ CX strategies for large clients, with a focus on optimising customer journeys, enhancing marketing performance, and making data-driven decisions.

Some specific tasks include:

• Leading multiple client engagements, managing at least 2-3 projects in parallel with team support.

• Taking the initiative to foster team growth and actively contributing to REBORRN initiatives.

• Continuously developing your subject matter expertise and bringing external insights to clients and REBORRN, such as through thought leadership pieces or internal knowledge-sharing sessions.

• Crafting and executing marketing strategies to increase brand awareness, nurture leads, and drive customer acquisition and retention, including designing effective strategies for key consumer-facing programs like referral and loyalty initiatives.

• Conducting stakeholder interviews to gather critical project information and understand the challenge at hand.

• Facilitating physical or virtual workshops with the aim of aligning teams towards a common goal or helping them break new ground in their field.

• Visualising complex customer journeys with the goal of improving the customer experience of a product or service.

• Developing and implementing marketing strategies to improve brand awareness, lead nurturing, and customer acquisition.

• Providing recommendations on reducing churn and early-late user abandonment.

• Auditing and improving performance on multiple aspects of a client’s marketing funnel

• Conducting academic research and synthesising findings to create a document/presentation including data collection and management for large clients both within and outside the EU.

• Developing and presenting detailed reports and recommendations to senior stakeholders, outlining potential solutions and the expected impact.

🤝🏻 We’re all about cross-functional collaboration

You will be working in a vibrant environment, so you can never expect to have just another typical day at work. It’s not a role of comfort, but you will never get bored -that's a promise! And It doesn’t end here. You will always be more than welcome to get exposed to different departments within REBORRN and jump into cool projects that resonate with your personal interests. We are strong advocates of cross-functional collaboration!

👨‍💻 REBORRN’s Working Model

We operate on a hybrid work model and stimulate effective collaboration by meeting up in our offices at least twice per week. If you’re not based in Athens, you’ll join all-hands in person once a month. In this role you will be expected to travel several times per year for client engagements that require your physical presence.

😇 Who are you?

You may have an academic background in Marketing, Economics, Engineering or Business Administration but degrees have never been a priority for us. What truly matters is having 5-8 years experience in Ecommerce management, CX consulting, Performance marketing, CX research methodologies, or similar roles.

The ideal candidate will bring solid subject matter expertise, and proven experience in managing complex stakeholders and growing businesses. A background in or experience within the tobacco industry as well as having successfully managed a team will be considered a plus.

You have a strong understanding of marketing metrics and the marketing funnel and can use data to inform your recommendations and strategies.

But we don’t only care about what you can do; we also want to know who you are!

You are not only a master of your craft, but also of your time and schedule. You're autonomous and work well under tight deadlines. You can take ownership of projects and manage them from start to finish.

You are genuinely interested in how large organisations work and find solving complex problems exciting.

“Digital” is your second nature. You are familiar with digital platforms (like a CRM system, a Marketing Automation platform, a Digital Analytics platform, etc.), you can understand how digitally-native consumers behave, and you are a geek in digital tools and technology.

You have strong communication skills and can effectively convey complex ideas and concepts in English, both verbally and in-writing.

You are curious by design. You always try to find better ways to do things. You experiment, and you learn by trying. You never stop searching for the correct answers.

You are a team player. You’re not a lone wolf; your natural setup is to work collaboratively with others.

Last but not least, you care. At REBORRN, we don’t accept the “this is not my job” mentality. If someone spills coffee on the floor, we pick up the mop and clean the mess.

🤩What’s in it for you?

Our most important perk is providing you with an energy-laden workplace, filled with top talent from diverse backgrounds who thrive on efficiency and the excitement of smart, fast-paced progress. Here everyone is weird in their own unique way! We have a culture of continuous learning so you'll definitely be inspired and improve in your craft day by day. Additional highlights include:

Apart from that, we also offer:

• Unlimited, self-managed vacation policy

• Private medical insurance

• Business mobile phone contract

• Kick-ass tech gear of your choice

• “All you can read” books programme

• Free travel card for public transportation

• Subscription for Electric Scooter or Bike